What should I do if my verification link has expired?

Did your verification link expire while creating your account? No worries! You can easily request a new link yourself. Because your account is already technically pending in our system, you can resolve this by using the <code>"Forgot password"</code> feature.

Follow the steps below to gain access to your account right away:

Make sure you have the app installed on your smartphone. If you haven't downloaded it yet, use the links below:

Android: <a href="https://play.google.com/store/apps/details?id=be.luo.apps.apollo&amp;hl=en" rel="nofollow noopener noreferrer" target="_blank">Download in the Google Play Store</a>

iOS (Apple): <a href="https://apps.apple.com/be/app/helios-smart-energy-manager/id6760833196" rel="nofollow noopener noreferrer" target="_blank">Download in the Apple App Store</a>

- Android: <a href="https://play.google.com/store/apps/details?id=be.luo.apps.apollo&amp;hl=en" rel="nofollow noopener noreferrer" target="_blank">Download in the Google Play Store</a>
- iOS (Apple): <a href="https://apps.apple.com/be/app/helios-smart-energy-manager/id6760833196" rel="nofollow noopener noreferrer" target="_blank">Download in the Apple App Store</a>

Tap <code>Sign in with Luo Account</code>.

On the login screen, tap <code>Forgot password</code>.

Enter the email address you used to create your account.

1. Open the app on your phone.
2. Tap <code>Sign in with Luo Account</code>.
 

3. On the login screen, tap <code>Forgot password</code>. 
 
 
4. Enter the email address you used to create your account.

If an account with this email address exists in our system, we will immediately send you an email to (re)set your password. This will also automatically activate your account.

⚠️ Please note: For security reasons, this new link is only valid for 15 minutes. Make sure to click it as soon as you receive the email!

If you haven't received the email after a few minutes, please check your spam or junk folder. If it's not there either, feel free to reach out to our support team via our <a href="https://luo.be/contact" rel="nofollow noopener noreferrer" target="_blank">website</a>. We're happy to help!

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What should I do if my verification link has expired?

What should I do if my verification link has expired?

Step 1: Open or download the app

Step 2: Request a new link

Step 3: Check your inbox

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