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Account verification link has expired

Request a new link using the "Forgot password" button

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Written by Jeroen De Smedt

Step 1: Open or download the app

Make sure you have the app installed on your smartphone. If you haven't downloaded it yet, use the links below:

Step 2: Request a new link

  1. Open the app on your phone.

  2. Tap Sign in with Luo Account.

  3. On the login screen, tap Forgot password.
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  4. Enter the email address you used to create your account.

Step 3: Check your inbox

If an account with this email address exists in our system, we will immediately send you an email to (re)set your password. This will also automatically activate your account.

⚠️ Please note: For security reasons, this new link is only valid for 15 minutes. Make sure to click it as soon as you receive the email!

Still need help?

If you haven't received the email after a few minutes, please check your spam or junk folder. If it's not there either, feel free to reach out to our support team via our website. We're happy to help!

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